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FOLM Manufacturing Limited
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Do you have a walk-in store or showroom?

Not at the moment. You can view a selection of our products at our programs and events. You can also join our mailing list for upcoming dates and locations.

Can I book a viewing or virtual consultation?

Yes, subject to availability, we can arrange a viewing during an event or a virtual walk-through contact us to set this up. You can also book a free virtual consultation.

Do you take custom orders?

Yes. You can customize an existing FOLM design (e.g., size, finish, fabric) or request a fully bespoke piece. Share your brief (dimensions, use, preferred materials), and we’ll respond with a proposal, quote, and timeline.

How do I place an order?

Send us the product name (or your custom brief) and quantity. We’ll confirm specs, share a quote, and once approved, schedule production. A deposit may be required for custom work; details will be on your quote/invoice.

How long does it take to complete an order?

Lead times vary by design and quantity.

Can I request a rush order?

Depending on capacity and complexity, we may be able to expedite at an additional fee. Let us know your deadline when you inquire.

Where can you deliver to?

We ship worldwide via trusted third-party logistics partners. Shipping rates and transit times depend on destination, size, and weight.

How do I track my order?

We’ll share tracking details once your order ships.

International orders—duties & taxes

Local duties, taxes, and import fees (if applicable) are determined by your country’s customs authority and are typically the buyer’s responsibility.

What if my item arrives damaged?

Please contact us promptly with photos of the packaging and item. We’ll work with you and the carrier to resolve the issue.

Do you offer discounts?

Yes—enjoy 10% off your first order when you join our mailing list. We also announce special offers and promotions to subscribers.

What payment methods do you accept?

We accept commonly used payment methods; specifics will be listed on your invoice/checkout.

Are there bulk or trade discounts?

For volume orders or trade partnerships (architects, interior designers, retailers), please contact us to discuss options.

What is your return/cancellation policy?

Policies vary by product type. Custom and made-to-order pieces are generally final sale once production begins. For existing items, return options are available.


Do you offer a warranty?

We stand behind our craftsmanship. If you experience a manufacturing issue, contact us and we’ll review next steps in line with the terms of sale.

What materials do you use?

We prioritize high-quality, durable materials suitable for long-term use. Material/finishing details are listed on each product page.

How do I care for my furniture?

Care instructions are provided for each piece. If you need guidance on maintenance or refinishing, get in touch and we’ll advise.

Do products require assembly or installation?

Many items ship fully assembled; larger pieces may require simple assembly or on-site installation. We can provide guidance or recommend solutions in select locations.

Can I request finish or fabric samples?

Samples may be available for certain products and finishes—please ask when you inquire.

Can I pick up locally?

Local pickup may be possible for select orders. Let us know your preference and we’ll confirm availability.

Can you match a specific finish or fabric?

We can review custom finish/fabric requests and confirm feasibility.

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